Privacy Policy
Last Updated: August 24, 2026
Carpet Dry Clean, Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website located at carpetdryclean.com (the “Site”) and through the cleaning services we provide. By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide Directly. We may collect personal information you voluntarily provide, including your name, email address, phone or mobile number, service address, city or ZIP code, details about your carpets, rugs, upholstery or flooring, appointment and scheduling information, billing or payment information, and any messages or other information you submit through our forms, by email, by phone, or by text message.
b. Information Automatically Collected. Through cookies and analytics tools, we may collect your IP address, browser type, device information, pages visited, date and time of visit, and referring URLs.
c. Information From Third Parties. We may receive information from service providers that assist with analytics, website functionality, scheduling, or payment processing.
2. How We Use Your Information
We use your information to respond to inquiries and quote requests, schedule and perform cleaning services, process payments, provide service reminders and follow-up, maintain internal records, improve website performance, send newsletters or promotional offers if you opt in, send text messages if you have expressly opted in to receive them, and comply with legal requirements.
3. SMS and Text Message Communications
a. Consent. We send text messages only to customers and prospective customers who have expressly opted in to receive them. You may opt in by checking the SMS consent box on one of our web forms, by providing your mobile number for that purpose, or by texting us directly. Consent to receive marketing text messages is not a condition of purchasing any product or service from Carpet Dry Clean, Inc.
b. Types of Messages. Depending on the consent you have given, messages may include appointment confirmations and reminders, scheduling and arrival updates, responses to quote requests, service follow-up, and promotional offers where you have separately consented to receive them.
c. Message Frequency and Cost. Message frequency varies. Message and data rates may apply for any messages sent to you from us and to us from you.
d. How to Opt Out. You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send a reply message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to rejoin, simply opt in again as described above.
e. How to Get Help. If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at info@carpetdryclean.com or (919) 878-0748.
f. Carrier Liability. Carriers are not liable for delayed or undelivered messages.
4. How We Share (or Do Not Share) Your Information
a. No Sale, Sharing, or Renting of Personal Information for Marketing. We do not sell, share, or rent your personally identifiable information — including names, email addresses, phone numbers, mobile numbers, service addresses, or customer details — to third parties for marketing or promotional purposes.
b. No Sharing of Phone or Mobile Number Information for Marketing. No phone number or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data exclude text messaging originator opt-in data and consent; such information will not be shared with any third parties.
c. SMS-Related Data Will Not Be Shared. If you provide a mobile number for SMS communication, your SMS-related data — including your mobile number and opt-in status — will not be shared, sold, transferred, or disclosed to third parties. SMS opt-in data and consent are strictly confidential and are used solely to send messages you have expressly agreed to receive.
d. Limited Sharing for Operational Purposes Only. We may share information with website hosting providers, email and text message delivery providers, payment processors, scheduling services, IT and security service providers, and analytics services. These vendors may only access data as necessary to perform their services for us and are prohibited from using it for their own marketing purposes.
e. Legal Requirements. We may disclose information if required to comply with legal obligations, respond to subpoenas or court orders, or protect the rights, safety, or security of Carpet Dry Clean, Inc. or others.
5. Cookies and Tracking Technologies
We use cookies to improve Site functionality, analyze traffic, and customize user experience. Cookie preferences can be controlled through your browser, but disabling cookies may affect certain Site features. We encourage you to review the privacy policies of any other website you visit to understand how those sites collect, use, and share information.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including Secure Socket Layer (SSL) encryption for the transmission of payment and personal information. Despite these measures, no method of electronic storage or transmission is 100% secure.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. This Privacy Policy applies only to information collected by Carpet Dry Clean, Inc.
8. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If we determine that such information has been inadvertently collected from anyone under the age of thirteen (13), we will take the necessary steps to delete it from our database.
9. Your Privacy Rights
You may request access to or deletion of your information (subject to legal and recordkeeping requirements), opt out of newsletters or marketing communications, and withdraw consent for SMS communications at any time by replying STOP or contacting us using the information below. To unsubscribe from our email communications, send a request to info@carpetdryclean.com. If you wish to unsubscribe or opt out from any third-party website, you must do so directly with that website.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most current version. Continued use of the Site constitutes acceptance of the revised Policy.
11. Contact Information
For questions about this Privacy Policy, please contact:
Carpet Dry Clean, Inc.
3101 Stony Brook Dr #172
Raleigh, NC 27604
(919) 878-0748
info@carpetdryclean.com